New Managed Services Excellence Support Center
Dallas, TX—March 28, 2018
As part of continuous improvement efforts consistent with our Mission and Vision, we are pleased to announce we are enhancing our customer support experience and process with the implementation of our Customer Excellence Support Center!
We strive to take full advantage of powerful capabilities and best-practices to provide you with the best in class support.
Let’s get started! Please use the following link and be sure to save it as a favorite for future use:
To better serve you, the Customer Excellence Support Center (CESC) will provide:
- One spot to submit requests and report issues
- Ease of use to monitor and edit your ticket
- Automatic notification, alerts, issue tracking (open to close)
This site will also offer:
- Frequently Asked Questions
- Announcements of upcoming events
- Alerts/Warnings of known issues
Managed Service – What We Help With
- User Administration
- Application Administration and Monitoring
- Incident and Service Request Management
- Functional and Technical Support
- Problem Management and Issue Resolution
- Cloud Migrations and Conversion Assistance
- Managed Disaster Recovery Assistance
We are excited to deliver this enhancement as a reflection of our commitment to you. As always, we welcome your feedback at any time and look forward to continued collaboration to ensure your satisfaction and success. We will be sending out periodic satisfaction surveys and ask that you rate your experience.