Infor Lawson Application Managed Services

Managing your Infor Lawson applications is a very complex and daunting task, specially if you’re new to Infor. It requires competencies that are unique and hard to attract, yet critical to the organization’s success. Whether in you are healthcare, finance, services, or retail your resources are spread thin and support various applications. Typically you have a number of tickets and your team doesn’t have time to do proactive maintenance or keep up with the growing demands. They are expected to support all areas of Infor but stretched thin.

 

Managed Service Support

We get it, you didn’t hire your staff to spend their days trying to figure out why your technology won’t do what it’s supposed to do. Cendien helps ensure you have the best support possible. We provide managed services to support your organization with functional, technical and development expertise for less than the cost an FTE (full time employee).

Flexible / Scalable

Our Infor Managed Services offering is flexible, scalable, and easy to manage. We provide the expertise needed to fully support your Infor applications. With various packages available to meet your growing needs, we help support and mange your Infor applications at a fraction of the cost. Get the support you need, from a partner you trust, engage Cendien.

Infor Managed Services

Our Team becomes an extension of your own team and we become integrated with your team.

  • 24/7/365 Service Desk
  • Remote Server and Application Monitoring
  • Proactive Maintenance
  • Reduced Downtime
  • Change management
  • Custom application support
  • Functional support
  • Upgrade support
Our client success manager helps your meet your growing demands by meeting with you weekly.

  • Your first line of support
  • Escalation level support to your team
  • Custom tailored support solutions
  • Phone, Email, and live Zoom support
  • SLAs to match and surpass your expectations
  • Support for 3rd party solutions
  • Dashboard and reporting capabilities
  • Root cause analysis