Cendien is an ERP managed services provider delivering ERP application managed services for Infor, Workday, Oracle and PeopleSoft — proactive monitoring, rapid issue resolution, and continuous optimization so your systems run smoothly while you focus on business growth.
Running an ERP is a full-time job — and it's rarely the best use of your team's time. Here's why outsourcing application management delivers a better outcome.
When your ERP goes down, operations stop — and every minute of downtime costs real money. Proactive management prevents those outages before they happen.
Hiring and retaining Infor, SAP, and ERP specialists is costly and difficult. AMS gives you a full bench of expertise without the overhead of a full-time hire.
Waiting for things to break and paying for emergency support is almost always more expensive than a predictable, proactive engagement.
Your internal team should be driving transformation and business value — not buried in routine tickets, patches, and maintenance.
Reduce staffing costs and eliminate unpredictable crisis spend.
Flat-fee pricing you can budget for — no surprise invoices.
No gaps when your own team is off, on leave, or at capacity.
A dedicated team that already knows your environment and history.
We find and fix issues before they impact your business.
Architects and specialists available when you need them most.
Backed by a 99.9% uptime guarantee and clear SLAs.
Your team spends its energy on strategic, revenue-driving work.
Let's show you what proactive ERP management looks like for your environment.
Our managed services go well beyond break-fix support. Every client gets a complete, proactive partnership built around these deliverables.
A single, named point of contact who owns your account, coordinates all work, and keeps every initiative moving forward.
A standing weekly cadence to review open tickets, priorities, and progress alongside your team — nothing falls through the cracks.
Your own private portal for documentation, tickets, status updates, and knowledge — everything for your account in one place.
A strategic QBR covering performance, SLA adherence, roadmap planning, and the measurable value we have delivered.
Our team meets internally on a regular basis to review every open ticket and drive resolution — at no additional cost to you.
Not just one contact — you get direct access to our engineers, architects, and leadership whenever you need them.
Project work can be scoped and delivered within your managed services engagement, giving you flexibility without separate contracts.
Comprehensive reporting on tickets, SLAs, trends, and system performance so you always know exactly where things stand.
Continuous value adds like knowledge transfer, training, and proactive optimization as part of every engagement.
One ERP managed services provider, one delivery model — applied to the platform you already run.
Cendien provides Oracle ERP managed support as part of its ERP application managed services, covering Oracle Cloud ERP, E-Business Suite and the underlying database. Our team handles ongoing application administration, monitoring, patching, integrations and reporting so Oracle environments stay stable and current. Because we also work with Oracle as a partner, our Oracle ERP managed support is backed by platform-level expertise rather than generic help desk coverage.
Oracle ERP support & managed servicesCendien delivers PeopleSoft managed services for organizations still relying on PeopleSoft HCM, Payroll, Financials and Campus Solutions. We provide application support, monitoring, PeopleTools upgrades and PUM/image updates, interfaces, and query and reporting — and can support the move to newer Oracle or cloud platforms when you are ready. PeopleSoft managed services run on the same fixed monthly fee and dedicated-team model as the rest of our ERP AMS offering.
PeopleSoft support & managed servicesFunctional and technical Infor support, tax and regulatory patches, and Lawson-to-CloudSuite moves.
Post-go-live Workday support across HCM, Payroll, Financials, reporting and integrations.
Oracle E-Business Suite and Oracle Cloud ERP/HCM functional and technical support, reporting and upgrades.
HCM, Payroll, Financials and Campus Solutions support, PeopleTools and PUM/image updates.
Choose the right level of support for your organization's needs and budget. All tiers include our core AMS capabilities.
Core support for stable ERP environments
Comprehensive support with proactive monitoring
White-glove service with strategic partnership
We can tailor our services to match your specific requirements, SLAs, and budget.
Discuss Custom RequirementsEnd-to-end application support covering all aspects of your ERP system lifecycle.
Clear, measurable SLAs ensure rapid response and resolution for all support requests.
| Priority Level | Description | Response Time | Resolution Target | Availability | Escalation |
|---|---|---|---|---|---|
| Critical (P1) | System down, business-critical functions unavailable | 15 minutes | 4 hours | 24/7/365 | Immediate to senior management |
| High (P2) | Major functionality impaired, significant business impact | 1 hour | 8 hours | 24/7/365 | After 4 hours |
| Medium (P3) | Moderate impact, workaround available | 4 hours | 24 hours | Business hours | After 12 hours |
| Low (P4) | Minor issue, minimal business impact | 8 hours | 5 business days | Business hours | After 3 days |
We stand behind our commitments with financial penalties for SLA breaches and monthly service credits.
Multiple ways to reach our support team with priority routing based on issue severity.
Cendien provides ERP application managed services for Oracle and PeopleSoft from its Carrollton, Texas headquarters. Founded in 1999, Cendien runs ERP application support, monitoring and optimization for Oracle and PeopleSoft environments.
Let our AMS experts take care of your ERP systems so you can focus on strategic initiatives and business growth.