Managed IT services in Plano, Texas

Cendien provides fully managed IT services to Plano organisations from our Carrollton, Texas headquarters — about 12 miles away. We take responsibility for your help desk, endpoints, servers, patching, monitoring and vendors under a written SLA, so your team can focus on the business. Start with a no-cost assessment and a written plan.

What our Plano managed IT service includes

  • 24/7 monitoring and alerting — Proactive monitoring of servers, endpoints and network with defined escalation.
  • Help desk (Tier 1–2) — Responsive support for your users by phone, email and portal, with clear SLAs.
  • Endpoint and patch management — Standardised, patched and protected laptops, desktops and mobile devices.
  • Server and network management — Health, capacity and lifecycle management for on-prem, hybrid and cloud infrastructure.
  • Backup and recovery — Backups with tested restore procedures and documented recovery objectives.
  • Vendor management — We manage your ISPs, software and hardware vendors so you don't have to.

How a managed IT engagement runs

  • Assess — A no-cost assessment of your environment, risks and gaps, with a written summary.
  • Stabilise — In the first 30 days we fix the highest-risk issues and get monitoring and backups in place.
  • Run — Ongoing managed service to a written SLA, with help desk, patching, monitoring and reporting.
  • Improve — Quarterly service reviews and a rolling improvement roadmap aligned to your goals.

Quick facts about Plano

  • County — Collin County
  • Population — 285,494 (2020 Census)
  • Distance from Cendien — About 12 miles from our Carrollton, TX headquarters
  • School district — Plano ISD

Managed IT in nearby cities

  • Frisco — Managed IT services for Frisco organisations.
  • Richardson — Managed IT across the Telecom Corridor.
  • Allen — Managed IT and help desk for Allen businesses.
  • Carrollton — Our headquarters city — managed IT services.

Frequently asked questions

What does Cendien's managed IT service include in Plano?

24/7 monitoring, Tier 1–2 help desk, endpoint and patch management, server and network management, backup and recovery, and vendor management — all under a written SLA.

Is on-site support available in Plano, TX?

Yes. Cendien is headquartered in Carrollton, about 12 miles from Plano, and provides on-site support across Plano and Collin County, typically the same business day.

How is managed IT priced for a Plano company?

Managed IT is priced per user with a fixed monthly fee, so IT becomes a predictable operating expense. Exact pricing depends on user count and scope.

Can Cendien take over from our current IT provider?

Yes. Cendien runs a structured transition that documents the existing environment, stabilises the highest-risk issues first and then takes over day-to-day management.

Managed IT services services

Plano service overview · All service areas

Talk to Cendien

Cendien serves Plano and the wider Dallas–Fort Worth area from our Carrollton office — on-site and remote. Call (214) 245-4580 or contact us.