Focus on Growth
We Handle IT
Comprehensive managed IT services that keep your systems running smoothly. Proactive monitoring, maintenance, and support so you can focus on your business.
Focus on Your Business.
We'll Handle Your IT.
Cendien's Managed IT Services deliver comprehensive infrastructure management so your team can focus on strategic priorities — not firefighting. Our NOC engineers monitor, manage, and optimize your environment around the clock.
From network and server management to cloud operations and cybersecurity, we act as a seamless extension of your IT team — with the depth of a full enterprise practice.
24/7 Monitoring
Round-the-clock infrastructure surveillance with instant anomaly detection and automated alerting.
Proactive Support
We identify and resolve issues before they ever impact your operations or end users.
Predictable Costs
Flat-rate monthly pricing eliminates surprise IT bills and reduces total cost of ownership.
Elastic Scalability
Services that flex up or down instantly as your business grows or your needs change.
Security-First
Every layer of your environment is hardened, patched, and continuously scanned for threats.
Executive Reporting
Monthly dashboards and QBRs give leadership full visibility into IT health and ROI.
Request One, Get Us All
Every consultant is backed by our full team — technical leadership, account management & 25 years of expertise. No extra cost, just complete support.
Comprehensive Managed Services
End-to-end IT infrastructure management covering every layer of your technology environment — from the network edge to the cloud.
Network Management
Complete network infrastructure oversight including routers, switches, firewalls, and wireless systems with performance optimization and security hardening.
Server & Infrastructure
Comprehensive server management covering physical and virtual environments, patch management, capacity planning, and performance tuning.
Security Monitoring
Advanced threat detection, vulnerability assessments, security patch deployment, and compliance monitoring to protect your digital assets.
Help Desk Support
Multi-tier technical support for end users with ticketing system, remote assistance, and escalation procedures for rapid issue resolution.
Cloud Management
Full lifecycle cloud service management including provisioning, optimization, cost control, and hybrid cloud integration strategies.
Backup & Disaster Recovery
Automated backup solutions, disaster recovery planning, business continuity strategies, and regular recovery testing protocols.
Endpoint Management
Centralized management of all endpoints — laptops, desktops, and mobile devices — with automated patching, policy enforcement, and asset tracking.
Microsoft 365 Management
Full administration of your Microsoft 365 environment including Exchange, Teams, SharePoint, licensing optimization, and security configuration.
IT Reporting & Analytics
Executive-level dashboards, monthly health reports, capacity forecasting, and quarterly business reviews to align IT with business goals.
Choose the Right Coverage Level
Flexible plans designed to match your size, complexity, and budget — with the ability to scale as you grow.
Professional
Most popular for mid-market teams
No long-term contracts required
What's Included
- Up to 100 managed endpoints
- 24/7 NOC monitoring
- Help desk support (Tier 1–2)
- Dedicated account manager
- Monthly + quarterly reporting
- Advanced EDR & SIEM
- Cloud management (AWS/Azure)
- Backup & DR planning
- Vulnerability scanning
Not Included
- On-site engineer visits
All plans include onboarding, documentation, and a dedicated point of contact.Talk to us about custom requirements →
Dedicated ERP Support Packages
A fully staffed functional, technical, and development team — paired with a dedicated Project Manager and Client Success Manager — available on a flexible weekly hour model.
Starting Package
$3,000
Per week — all-in, no hidden fees
Blended Rate
$150 / hr
Flat rate across all disciplines
Minimum Hours
20 hrs / wk
Starting package minimum
Hours Policy
No Rollover
Hours reset weekly
Available For
Infor Managed Services
ERP Application Management
Full-spectrum managed support for Infor CloudSuite, M3, LN, and SyteLine environments — functional, technical, and development coverage under one team.
Starting Package
Per WeekBased on 20 hrs × $150/hr minimum
- Dedicated Project Manager
- Dedicated Client Success Manager
- Weekly Ticket Review Call
- Quarterly Business Reviews
- Functional + Technical + Dev Team
- 20 hrs/week minimum
- No hour rollover policy
- 3-year commitment
Your Dedicated Success Team
Every ERP managed services engagement includes a structured client success framework — so you always know what's happening, what's next, and who's accountable.
Dedicated Project Manager
Your named PM owns every ticket, escalation, and delivery milestone. One point of accountability — always.
Weekly Ticket Review
A structured weekly call to review open tickets, priorities, and upcoming work — keeping your backlog visible and moving.
Quarterly Business Reviews
Executive-level QBRs covering performance metrics, roadmap alignment, utilization trends, and strategic recommendations.
Dedicated Client Success Manager
Your CSM proactively monitors satisfaction, identifies expansion opportunities, and ensures the partnership delivers measurable ROI.
Engagement Cadence
- Ticket monitoring & triage
- Incident response & escalation
- PM availability via Slack/Teams
- Ticket review call with PM
- Open backlog prioritization
- Hours utilization summary
- Executive QBR with CSM
- Performance & KPI review
- Roadmap & strategic planning
One Package. Four Teams.
Every package includes a fully staffed team across all four disciplines — functional, technical, development, and client success — so nothing falls through the cracks.
Full Functional Team
Business analysts and functional consultants who understand your ERP modules deeply — handling configuration, testing, training, and process optimization.
- Business Analysts
- Functional Consultants
- QA & Testing
- End-User Training
Full Technical Team
Architects and engineers who manage integrations, performance tuning, security, and system administration across your ERP landscape.
- Solution Architects
- Integration Engineers
- Security & Compliance
- System Admins
Full Development Team
Developers ready to build custom extensions, reports, workflows, and integrations — tackling your backlog and new requirements head-on.
- ERP Developers
- Report Developers
- Workflow Automation
- API & Integration Dev
Client Success Layer
A dedicated Project Manager and Client Success Manager ensure every engagement stays on track, on budget, and aligned with your business goals.
- Dedicated Project Manager
- Client Success Manager
- Weekly Ticket Reviews
- Quarterly Business Reviews
Ready to stabilize your ERP environment?
Packages start at $3,000/week (20 hrs × $150/hr). Hours do not roll over. A minimum 3-year commitment is required. Includes dedicated PM, CSM, weekly ticket reviews, and quarterly QBRs.
Our Managed Services Process
A proven, structured methodology that delivers reliable, proactive IT management from day one.
Discovery & Assessment
We conduct a thorough audit of your current IT environment — infrastructure, security posture, gaps, and risk areas — to build a complete baseline.
Onboarding & Setup
Monitoring agents, ITSM tooling, and documentation are deployed. SLAs are defined, escalation paths established, and your team is briefed.
24/7 Monitoring
Our NOC team watches every layer of your environment around the clock — network, servers, endpoints, cloud, and security — with automated alerting.
Incident Response
When issues arise, our engineers respond within SLA windows, diagnose root causes, and resolve problems — often before you even notice them.
Optimization
We continuously tune performance, right-size resources, apply patches, and recommend strategic improvements to keep your environment ahead of demand.
Reporting & QBR
Executive dashboards, monthly health summaries, and quarterly business reviews align IT performance with your business goals and roadmap.
Why Leading Organizations
Choose Cendien
We're not just a vendor — we're a strategic IT partner. Our managed services model is built on transparency, accountability, and a genuine commitment to your business outcomes.
25+ Years of IT Expertise
Decades of hands-on experience managing complex IT environments across healthcare, finance, government, and manufacturing.
Dedicated NOC Engineers
A full-time Network Operations Center staffed by certified engineers — not outsourced, not automated-only.
Transparent SLAs
Clear, contractual service level agreements with defined response times, escalation paths, and performance guarantees.
Multi-Site Capable
Whether you have one office or fifty locations, our platform scales to manage distributed environments seamlessly.
vCIO Advisory Included
Enterprise plans include a virtual CIO who aligns your IT roadmap with business strategy and budget planning.
No Lock-In Contracts
Month-to-month flexibility means you stay because of results, not because of contract terms.
Best-in-Class Tools, Expertly Managed
We leverage industry-leading platforms so you get enterprise-grade capabilities without the enterprise-grade complexity.
Monitoring & ITSM
Security & Compliance
Cloud Platforms
Backup & Recovery
Trusted by IT Leaders Across Industries
Real results from organizations that made the switch to proactive managed IT.
"Since partnering with Cendien, our network downtime has dropped to virtually zero. Their NOC team caught a critical server failure at 2am and had it resolved before our staff arrived in the morning. That kind of proactive support is invaluable."
"We were drowning in IT tickets and reactive firefighting. Cendien came in, stabilized everything within the first month, and now our internal team can actually focus on strategic projects. The ROI has been remarkable."
"The transition to Cendien's managed services was seamless. Their onboarding team documented everything, set up monitoring within days, and we had full visibility into our environment almost immediately. Best IT decision we've made."
Ready to Stop Reacting
and Start Preventing?
Let our engineers assess your current environment, identify risks, and design a managed services plan tailored to your business — at no cost.