Infor CloudSuite support
Infor CloudSuite Support After Go-Live
Go-live is the start, not the finish. Cendien helps CloudSuite customers absorb monthly updates, fix what the implementation missed, and get value from Infor OS, ION and Birst.
- Monthly update testing
- Infor OS, ION and Birst
- HCM, FSM and SCM coverage
- Post-go-live stabilization
Get a fixed quote
A Cendien lead replies within one business day. No obligation.
Infor CloudSuite support
What does Infor CloudSuite support include after go-live?
Post-go-live CloudSuite support covers monthly update review and testing, stabilization of open issues, Infor OS and ION workflows, Birst reporting and coaching for power users. Cendien bills it by weekly hours at $165 to $175 an hour, with project work at the same rate.
Infor cost calculator
What would this cost your CloudSuite team?
CloudSuite customers in their first year after go-live typically need more project hours for stabilization and reporting. Those hours are billed at your tier rate alongside weekly support.
Example for a typical CloudSuite team: Standard tier at $170 per hour, 20 hours a week committed, which comes to about $17,732 per 4-week period. Change the numbers below to match yours.
Your requirements
Sample values for a mid-size organization are filled in. Change them to match yours.
10 hours is the minimum. Committing 20 or 40 hours moves you to a lower hourly rate.
Reports, integrations, configuration changes and upgrades, at your tier rate.
Most support is remote. Add days for go-lives, workshops or year-end.
How Infor managed services pricing works
Infor managed services pricing in about a minute: weekly-hour tiers from $175 to $165 an hour, a 10-hour weekly minimum billed every four weeks, and how to estimate your own cost with the Cendien calculator.
Read the transcript
Your Infor system runs payroll, HR and finance. And too often, one person knows how it all works. When they're out, or they retire, every ticket waits. Cendien fixes that with Infor managed services. Named functional and technical consultants, tickets through your own queue, and monthly updates tested before they reach your users. Pricing is simple. You commit weekly hours, starting at ten hours a week, billed every four weeks. Essential is one hundred seventy-five dollars an hour. Commit twenty hours a week, and Standard drops to one hundred seventy. Forty hours or more, and Advanced is one hundred sixty-five. The more you commit, the less each hour costs. So twenty hours a week on Standard is thirteen thousand six hundred dollars per four-week period. Want your own number? Our Infor pricing calculator lets you set weekly hours, modules, project hours and on-site days, and shows your estimate instantly. Cendien. A certified Infor partner since 1999, based in Carrollton, Texas. Price your Infor support at cendien dot com.
After go-live, teams often face
Monthly updates
Multi-tenant CloudSuite changes every month, and each update needs review and testing.
Implementation gaps
Workarounds from go-live become permanent because the implementation partner has moved on.
Reporting is weak
Leaders still export to Excel because Birst dashboards were never finished.
CloudSuite support includes
Update readiness
Release notes reviewed, impacts flagged and key processes regression-tested every month.
Stabilization
Open issues and workarounds from implementation worked down in priority order.
Infor OS and ION
Document flows, workflows and security kept healthy and monitored.
Birst reporting
Dashboards and reports that leaders actually use.
Functional coaching
Power users trained so they solve more on their own.
Optimization roadmap
Quarterly plan for features you are paying for but not using.
Infor cost examples for a CloudSuite team
Estimates from the calculator above for three common scopes. Your quote is set after a short scoping call.
| Scenario | Estimate | Billed | Basis |
|---|---|---|---|
| Essential · 10 hours a week | $11,254 | per 4-week period | Essential tier at $175 per hour, 10 hours a week committed |
| Standard · 20 hours a week | $17,732 | per 4-week period | Standard tier at $170 per hour, 20 hours a week committed |
| Advanced · 40 hours a week | $30,411 | per 4-week period | Advanced tier at $165 per hour, 40 hours a week committed |
Planning estimates, not an offer. Rates may change; your price is set in a written proposal.
What drives the cost of Infor managed services
Weekly hours
The commitment sets your tier and your rate. Most organizations start at 20 hours and adjust after the first quarter.
Modules and integrations
Payroll, benefits, time, finance and supply chain each add workload, as do integrations to banks, carriers and state agencies.
Critical calendar windows
Payroll year-end, W-2, ACA filing and open enrollment need extra hours on fixed dates.
Project work
Reports, integrations, upgrades and AI features are priced at your tier rate, so you never pay a project premium.
Infor managed services packages
Every package includes a named consultant you approve, ticket intake through your own queue, a weekly meeting with your Cendien project manager, quarterly leadership reviews and monthly reporting. CloudSuite monthly updates are reviewed and regression-tested before they reach your users.
Essential
10–19 hours a week
$175per hour · from $7,000 per 4 weeks
- Named functional or technical consultant
- Tickets through your own queue
- Weekly check-in with your project manager
- Patch and release review
- Monthly service report
RecommendedStandard
20–39 hours a week
$170per hour · from $13,600 per 4 weeks
- Everything in Essential
- Functional and technical coverage
- Release and update testing
- Integration and interface monitoring
- Quarterly leadership review and roadmap
Advanced
40+ hours a week
$165per hour · from $26,400 per 4 weeks
- Everything in Standard
- Dedicated multi-person team
- Coverage for payroll and year-end critical windows
- Report and integration development included
- Optimization and AI roadmap
Need a one-time project or a single add-on? See One-time Infor projects and add-ons on the Infor pricing page.
Infor support options compared
| Cendien Infor managed services | Hiring an in-house Infor analyst | On-demand consultants | |
|---|---|---|---|
| Typical cost | From $7,000 per 4 weeks | $95,000–$140,000 a year plus benefits | $175–$250 an hour, billed as used |
| Coverage | Functional and technical team | One person’s skills | Whoever is available |
| Vacations and turnover | Covered by the team | Gaps until you rehire | No continuity |
| Knows your configuration | Yes, documented runbooks | Yes, until they leave | Relearned each time |
| Budget predictability | Fixed weekly commitment | Salary plus hiring costs | Varies month to month |
In-house and on-demand figures are typical market ranges, shown for planning only.
How working with Cendien starts
Step 1Scoping call
Thirty minutes on your modules, integrations and pain points.
Step 2Fixed proposal
Weekly hours, tier and named consultants, within one business day.
Step 3Knowledge transfer
We document your setup and shadow your team for two to four weeks.
Step 4Steady support
Tickets through your queue, weekly PM meeting, monthly reports.
Since 1999
Supporting organizations from Carrollton, Texas
Texas DIR
Vendor for public-sector purchasing
NCTRCA MBE
Certified minority business enterprise
Microsoft partner
Also an Infor and Oracle partner
Frequently asked questions
Yes, including monthly update review and testing for HCM, Financials and Supply Chain Management.
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Get your Infor quote
Reply within one business day. Or call (214) 245-4580.