Infor managed services
Infor Managed Services from a Certified Infor Partner
Cendien supports Infor CloudSuite and Lawson for cities, counties, school districts and hospitals. You get named functional and technical consultants, ticket intake through your own queue and a predictable bill every four weeks.
- Certified Infor partner since 1999
- Rates from $165 to $175 an hour
- Consultants you interview and approve
- Weekly PM meeting, quarterly reviews
Get a fixed quote
A Cendien lead replies within one business day. No obligation.
Infor managed services
What do Infor managed services cost?
Cendien’s Infor managed services cost $175, $170 or $165 an hour depending on your weekly commitment, with a 10-hour minimum billed every four weeks. A typical 20-hour Standard package is $13,600 per period and covers functional and technical support, update testing, reports and integrations from a certified Infor partner.
Infor cost calculator
What would this cost your Infor team?
Infor managed services are billed by the hour with a weekly commitment. Most mid-size Infor customers start at 20 hours a week on the Standard tier, then adjust after the first quarter based on real ticket volume.
Example for a typical Infor team: Standard tier at $170 per hour, 20 hours a week committed, which comes to about $16,634 per 4-week period. Change the numbers below to match yours.
Your requirements
Sample values for a mid-size organization are filled in. Change them to match yours.
10 hours is the minimum. Committing 20 or 40 hours moves you to a lower hourly rate.
Reports, integrations, configuration changes and upgrades, at your tier rate.
Most support is remote. Add days for go-lives, workshops or year-end.
How Infor managed services pricing works
Infor managed services pricing in about a minute: weekly-hour tiers from $175 to $165 an hour, a 10-hour weekly minimum billed every four weeks, and how to estimate your own cost with the Cendien calculator.
Read the transcript
Your Infor system runs payroll, HR and finance. And too often, one person knows how it all works. When they're out, or they retire, every ticket waits. Cendien fixes that with Infor managed services. Named functional and technical consultants, tickets through your own queue, and monthly updates tested before they reach your users. Pricing is simple. You commit weekly hours, starting at ten hours a week, billed every four weeks. Essential is one hundred seventy-five dollars an hour. Commit twenty hours a week, and Standard drops to one hundred seventy. Forty hours or more, and Advanced is one hundred sixty-five. The more you commit, the less each hour costs. So twenty hours a week on Standard is thirteen thousand six hundred dollars per four-week period. Want your own number? Our Infor pricing calculator lets you set weekly hours, modules, project hours and on-site days, and shows your estimate instantly. Cendien. A certified Infor partner since 1999, based in Carrollton, Texas. Price your Infor support at cendien dot com.
Why Infor teams switch to Cendien
One person knows the system
Your Infor knowledge sits with one analyst. Vacations, resignations and retirements put payroll at risk.
Updates pile up
CloudSuite updates arrive monthly, and nobody has time to test them before they reach your users.
Vendor tickets take weeks
Support portals answer slowly and do not know your configuration, integrations or business rules.
What Infor managed services include
Functional support
HCM, payroll, benefits, financials and supply chain questions answered by consultants who know your setup.
Technical support
Infor OS, ION, Landmark, security roles, interfaces and job scheduling kept healthy.
Update and patch testing
Monthly CloudSuite updates and Lawson patches reviewed and regression-tested before release.
Reports and integrations
Birst reports, interfaces and enhancements built at your tier rate, with no project premium.
Runbooks on SharePoint
Procedures, configuration notes and decisions documented where your team can find them.
Monthly reporting
Ticket volumes, response times and hours used, reviewed with you every month.
Infor cost examples for a Infor team
Estimates from the calculator above for three common scopes. Your quote is set after a short scoping call.
| Scenario | Estimate | Billed | Basis |
|---|---|---|---|
| Essential · 10 hours a week | $10,123 | per 4-week period | Essential tier at $175 per hour, 10 hours a week committed |
| Standard · 20 hours a week | $16,634 | per 4-week period | Standard tier at $170 per hour, 20 hours a week committed |
| Advanced · 40 hours a week | $29,345 | per 4-week period | Advanced tier at $165 per hour, 40 hours a week committed |
Planning estimates, not an offer. Rates may change; your price is set in a written proposal.
What drives the cost of Infor managed services
Weekly hours
The commitment sets your tier and your rate. Most organizations start at 20 hours and adjust after the first quarter.
Modules and integrations
Payroll, benefits, time, finance and supply chain each add workload, as do integrations to banks, carriers and state agencies.
Critical calendar windows
Payroll year-end, W-2, ACA filing and open enrollment need extra hours on fixed dates.
Project work
Reports, integrations, upgrades and AI features are priced at your tier rate, so you never pay a project premium.
Infor managed services packages
Every package includes a named consultant you approve, ticket intake through your own queue, a weekly meeting with your Cendien project manager, quarterly leadership reviews and monthly reporting. CloudSuite monthly updates are reviewed and regression-tested before they reach your users.
Essential
10–19 hours a week
$175per hour · from $7,000 per 4 weeks
- Named functional or technical consultant
- Tickets through your own queue
- Weekly check-in with your project manager
- Patch and release review
- Monthly service report
RecommendedStandard
20–39 hours a week
$170per hour · from $13,600 per 4 weeks
- Everything in Essential
- Functional and technical coverage
- Release and update testing
- Integration and interface monitoring
- Quarterly leadership review and roadmap
Advanced
40+ hours a week
$165per hour · from $26,400 per 4 weeks
- Everything in Standard
- Dedicated multi-person team
- Coverage for payroll and year-end critical windows
- Report and integration development included
- Optimization and AI roadmap
Need a one-time project or a single add-on? See One-time Infor projects and add-ons on the Infor pricing page.
Infor support options compared
| Cendien Infor managed services | Hiring an in-house Infor analyst | On-demand consultants | |
|---|---|---|---|
| Typical cost | From $7,000 per 4 weeks | $95,000–$140,000 a year plus benefits | $175–$250 an hour, billed as used |
| Coverage | Functional and technical team | One person’s skills | Whoever is available |
| Vacations and turnover | Covered by the team | Gaps until you rehire | No continuity |
| Knows your configuration | Yes, documented runbooks | Yes, until they leave | Relearned each time |
| Budget predictability | Fixed weekly commitment | Salary plus hiring costs | Varies month to month |
In-house and on-demand figures are typical market ranges, shown for planning only.
How working with Cendien starts
Step 1Scoping call
Thirty minutes on your modules, integrations and pain points.
Step 2Fixed proposal
Weekly hours, tier and named consultants, within one business day.
Step 3Knowledge transfer
We document your setup and shadow your team for two to four weeks.
Step 4Steady support
Tickets through your queue, weekly PM meeting, monthly reports.
Since 1999
Supporting organizations from Carrollton, Texas
Texas DIR
Vendor for public-sector purchasing
NCTRCA MBE
Certified minority business enterprise
Microsoft partner
Also an Infor and Oracle partner
Frequently asked questions
Ongoing functional and technical support for your Infor system from an outside team: tickets, updates, reports, integrations and planning, for a predictable fee.
More on Infor managed services
- Infor pricing calculatorHow much do Infor managed services cost?
- Infor supportHow Cendien delivers Infor managed services.
- Infor Lawson Support for S3 and LandmarkWho supports Infor Lawson S3 today?
- Infor CloudSuite Support After Go-LiveWhat does Infor CloudSuite support include after go-live?
- Infor Support for Government, Schools and HospitalsCan public agencies buy Infor support from Cendien?
- Workday pricingHow much do Workday managed services cost?
- IT staffing pricingHow much does IT staffing cost?
Get your Infor quote
Reply within one business day. Or call (214) 245-4580.