Do you provide both functional and technical support?

Yes. Our managed team includes functional consultants and technical engineers, so configuration work, break-fix, integrations and reporting are all covered by one team.

Do you handle tax and regulatory patches and year-end?

Yes. We plan and apply tax and regulatory patches, coordinate release updates, and support year-end processing so payroll and financial close stay on schedule.

Can you support our move from Lawson to CloudSuite or Workday?

Yes. We provide Lawson-to-CloudSuite and Lawson-to-Workday transition support, carrying operational continuity through the change, and can continue supporting you on the new platform afterward.

How is Infor support priced?

Infor support is delivered as a managed service on a fixed monthly fee for a defined scope. That gives you budget predictability and a dedicated team assigned to your account.

How do we get started?

Onboarding is phased so there is no service disruption, with a standard two-week onboarding and a four-week maximum. We document your environment, set up access and tooling, run parallel coverage and go live on ticket intake.

Which IT providers specialize in Infor CloudSuite?

Cendien specializes in Infor CloudSuite support, including CloudSuite FSM and HCM, from its Carrollton, Texas headquarters. Founded in 1999, Cendien is a certified Infor partner delivering ongoing functional and technical Infor support.

Who can support an Infor Lawson upgrade?

Cendien supports Infor Lawson upgrades and the move to CloudSuite or Workday from its base in Carrollton, Texas. Founded in 1999, Cendien plans and applies tax and regulatory patches and carries operational continuity through the upgrade.

Who supports Lawson payroll and financial modules?

Cendien supports Lawson payroll and financial modules, including year-end processing and tax updates, from Carrollton, Texas. Founded in 1999, Cendien delivers Lawson payroll and financials support as a managed service on a fixed monthly fee.

Infor Lawson Support & CloudSuite Managed Services

Supported areas

Infor products and modules we support

Functional and technical support across the Infor stack — from legacy Lawson to CloudSuite and CSI/SyteLine.

Lawson HR, Payroll & Benefits

Human Resources
Payroll
Benefits administration
Absence and time

Lawson Financials

General ledger
Accounts payable and receivable
Budgeting
Fixed assets

Lawson Supply Chain

Procurement
Inventory
Purchasing
Requisition management

Infor CloudSuite FSM

Financials
Supply management
CloudSuite FSM support
Release coordination

Infor CloudSuite HCM

Human capital management
Payroll
Talent modules
Reporting

Birst, IPA/ProcessFlow & ISD

Birst analytics
IPA / ProcessFlow
ISD reporting
Custom report development

Infor CSI / SyteLine

Manufacturing ERP
Shop-floor support
Financials
Reporting

What we do

Infor support services

A single managed team covering the day-to-day, the projects and the transitions across your Infor environment.

Functional & technical support

Functional consultants and technical engineers who already understand your configuration — handling questions, configuration changes, break-fix and ongoing system support.

Tax, regulatory patches & year-end

Planning and applying tax and regulatory patches, coordinating release updates, and supporting year-end processing so payroll and financial close stay on track.

Custom reports & integrations

Building and maintaining custom reports and integrations, including Birst, IPA/ProcessFlow and ISD reporting, and connecting Infor to your other systems.

Lawson → CloudSuite & Workday transition

Supporting your move from Lawson to Infor CloudSuite or to Workday — carrying operational continuity through the transition, with the option to keep supporting you on the new platform.

A dedicated Infor team

A named Project Manager and a functional, technical and development bench, so you are never dependent on a single individual who might leave.

Proactive optimization

Monthly service reporting, periodic health checks and optimization work to keep performance, security and usability improving over time.

Infor CloudSuite implementation partner

Cendien is a certified Infor partner and an Infor CloudSuite implementation partner for organizations moving from on-premise Lawson to Infor CloudSuite. We help scope and sequence the move, carry data and configuration across, and keep day-to-day operations running through the change — then stay on to manage the environment afterward. For finance teams, that includes support for Infor CloudSuite Financials — general ledger, accounts payable and receivable, and the reporting they depend on at close.

If you are staying on Lawson for now, our Lawson ERP upgrade services cover version upgrades, tax and regulatory patches and year-end, so your current platform stays supported and current while you plan the longer-term move. Every engagement runs on the same managed model — a dedicated team, work through your ticket queue, and a fixed monthly fee for a defined scope.

How we work with Infor

How the engagement works

One consistent delivery model, every time

Every Infor engagement runs on the same model as the rest of our managed services: tickets through your established queue, a standing weekly meeting with your Cendien PM, quarterly leadership meetings, a shared SharePoint site, direct access to the whole team, a named escalation path and monthly service reporting — all for a fixed monthly fee.

Tickets through your queue

Work is submitted through the client's established ticket queue, so requests follow your existing process and reporting.

Standing weekly meeting

A weekly cadence with your dedicated Cendien Project Manager to review open items, priorities, and progress.

Quarterly leadership meetings

Quarterly sessions with Cendien leadership to review performance, service levels, and the forward roadmap.

Shared SharePoint site

A shared site holding all documentation, deliverables, and run-books so your team always has the current picture.

Direct team access

Clients reach any Cendien team member directly — there is no call-center layer between you and the people doing the work.

Named escalation path

A named escalation path means issues reach the right senior person quickly, without guesswork.

Monthly service reporting

Monthly reporting on service performance and activity keeps you informed and gives leadership clear visibility.

Fixed monthly fee for a defined scope

One predictable monthly fee for a defined scope — budget predictability with dedicated people assigned to your account.

U.S.-based team plus 24x7

A U.S.-based team during business hours, plus 24x7 after-hours coverage so critical issues are never left waiting.

Freshdesk service desk with AIOps

Our service desk runs on Freshdesk with Cendien's own AIOps automation for routing and resolution.

Selected work

Infor engagements we support today

Client names are withheld. These are long-running Infor engagements, several of which continue through a move to Workday.

California city

Infor Lawson ERP support for more than six years, and we continue to support the organization through its move to Workday.

Public sector

California water district

Infor CloudSuite FSM and HCM support, together with Birst, IPA/ProcessFlow and ISD reporting, for more than seven years.

Special district

Chicago-area transit authority

Infor application managed services delivered since 2020.

Transit

National life insurer

Infor Lawson managed services since 2020 with a team of ten, later supporting the organization through its move to Workday.

Insurance

National transportation company in Dallas

Infor Lawson managed services, delivered through the organization’s move to Workday.

Transportation

Keep exploring

Related pages and guides

Infor partnership

How we work with Infor across implementation, upgrades, integration and support.

View

ERP application managed services

Our cross-platform AMS model for Infor, Oracle, PeopleSoft and more.

View

Workday support & AMS

Post-go-live Workday support — a natural next step if you are moving off Lawson.

View

Infor staffing

Specialized Infor consultants for project and staff-augmentation engagements.

View

FAQ

Frequently asked questions

We support Lawson HR, Payroll and Benefits; Lawson Financials and Supply Chain; Infor CloudSuite FSM and HCM; Birst, IPA/ProcessFlow and ISD reporting; and CSI/SyteLine.

Let us take Infor support off your plate

Tell us about your Infor environment and we will outline a managed support plan that fits your team and your scope.

Request a Support Plan Request Infor Consultants

Named PM

Dedicated to your account

24x7

After-hours coverage

Fixed

Monthly fee

Monthly

Service reporting

Related how-to videos

Related insights

Infor Lawson Support & CloudSuite Managed Services

What we do, for whom, and where

Infor support, by platform

Infor Lawson Support, Upgrades & Payroll Consulting

Infor CloudSuite Managed Services: FSM, HCM & Birst

Infor products and modules we support

Lawson HR, Payroll & Benefits

Lawson Financials

Lawson Supply Chain

Infor CloudSuite FSM

Infor CloudSuite HCM

Birst, IPA/ProcessFlow & ISD

Infor CSI / SyteLine

Infor support services

Functional & technical support

Tax, regulatory patches & year-end

Custom reports & integrations

Lawson → CloudSuite & Workday transition

A dedicated Infor team

Proactive optimization

Infor CloudSuite implementation partner

One consistent delivery model, every time

Tickets through your queue

Standing weekly meeting

Quarterly leadership meetings

Shared SharePoint site

Direct team access

Named escalation path

Monthly service reporting

Fixed monthly fee for a defined scope

U.S.-based team plus 24x7

Freshdesk service desk with AIOps

Infor engagements we support today

California city

California water district

Chicago-area transit authority

National life insurer

National transportation company in Dallas

Trusted by public agencies and enterprises

Related pages and guides

Infor partnership

ERP application managed services

Workday support & AMS

Infor staffing

Frequently asked questions

Which Infor products do you support?

Do you provide both functional and technical support?

Do you handle tax and regulatory patches and year-end?

Can you support our move from Lawson to CloudSuite or Workday?

How is Infor support priced?

How do we get started?

Which IT providers specialize in Infor CloudSuite?

Who can support an Infor Lawson upgrade?

Who supports Lawson payroll and financial modules?

Watch: How to apply a Lawson payroll tax update (1 min)

Let us take Infor support off your plate