Field & Onsite IT Support for Hands-On Solutions
When remote support isn't enough, our certified field technicians are dispatched to your location for hardware repairs, installations, and onsite troubleshooting.
Our Field Service Offerings
From routine installations to emergency break/fix, our certified technicians handle all your onsite IT needs.
Hardware Services
Network & Infrastructure
Office Moves & Setups
Break/Fix & Emergency
Our Dispatch Process
Nationwide Coverage Map
Our network of 500+ certified field technicians covers all major US metro areas and 1,000+ smaller cities.
Northeast
Southeast
Midwest
Southwest
West Coast
International Coverage
Need field support outside the US? We partner with global service providers to deliver onsite support in 50+ countries.
Check International CoverageField Service SLAs & Pricing
Clear dispatch SLAs and flexible pricing models to fit your budget and service requirements.
| Priority | Description | Dispatch Time | Resolution Target | Availability |
|---|---|---|---|---|
| Emergency | Critical hardware failure, complete site outage, security breach | 2 hours | Same day | 24/7 |
| Urgent | Major hardware issue, multiple users affected, workaround available | 4 hours | Same day | 24/7 |
| Standard | Routine installation, single user hardware issue, scheduled maintenance | Next business day | 1-2 days | Business hours |
| Planned | Office moves, infrastructure projects, scheduled upgrades | Scheduled | Per project plan | Flexible |
Flexible Pricing Models
Time & Materials
Pay only for the hours worked and materials used. No monthly commitment.
Prepaid Blocks
Purchase blocks of hours at a discounted rate. Use as needed throughout the year.
Managed Field Services
Unlimited field support with guaranteed SLAs. Fixed monthly fee based on site count.
Additional Services
Need Onsite IT Support?
Get certified field technicians dispatched in <4 hours. 500+ cities covered. 95% same-day resolution.