Cendien provides Infor CloudSuite managed services — functional and technical support for CloudSuite FSM and HCM, Birst reporting, ION and IPA integrations and ISD, release management for multi-tenant updates, and CloudSuite Industrial (SyteLine/CSI) support, all from one dedicated team.
Cendien provides Infor CloudSuite managed services for organizations that run finance, HR, manufacturing and reporting on Infor CloudSuite — covering CloudSuite FSM and HCM functional and technical support, Birst reporting, ION and IPA integrations, ISD, release management for multi-tenant updates, and CloudSuite Industrial (SyteLine/CSI) support. Work is delivered by a dedicated U.S.-based team from our Carrollton, Texas base, with on-site coverage across Dallas–Fort Worth and remote support nationwide.
Functional and technical support across Infor CloudSuite — from FSM and HCM through Birst, ION/IPA, ISD and CloudSuite Industrial.
Infor Solution Designer (ISD) support — configuration, extensions and reporting within your CloudSuite environment.
Security administration and role management for your Infor CloudSuite users and processes.
A named Project Manager and a functional and technical bench, so you are never dependent on a single individual who might leave.
One team covering the day-to-day, the projects and the hand-off across your Infor CloudSuite environment.
Ongoing functional and technical CloudSuite support delivered as a managed service on a fixed monthly fee for a defined scope.
Client-approved Infor consultants, with no substitutions without your consent.
Birst reports, ION and IPA integrations, and ISD configuration delivered as defined projects.
Documentation and hand-off so your team can operate and maintain the CloudSuite environment.
We support organizations through platform transitions — keeping the current system and the new one running in parallel until the change is complete.
Support during a move from on-premise Lawson to Infor CloudSuite, carrying operational continuity through the change.
Support during a move from CloudSuite to Workday, keeping the current system running while the new one is introduced.
Supporting the legacy system and Infor CloudSuite side by side until cutover is complete.
Client names are withheld. These are long-running Infor CloudSuite engagements across the public sector and manufacturing.
Infor CloudSuite FSM and HCM support, together with Birst, IPA/ProcessFlow and ISD reporting, for more than seven years.
Special districtInfor CSI/SyteLine support alongside Microsoft 365 and Azure.
ManufacturingEvery Infor CloudSuite engagement runs on the same model as the rest of our managed services: tickets through your established queue, a standing weekly meeting with your Cendien PM, quarterly leadership meetings, a shared SharePoint site, direct access to the whole team, a named escalation path and monthly service reporting — all for a fixed monthly fee.
Work is submitted through the client's established ticket queue, so requests follow your existing process and reporting.
A weekly cadence with your dedicated Cendien Project Manager to review open items, priorities, and progress.
Quarterly sessions with Cendien leadership to review performance, service levels, and the forward roadmap.
A shared site holding all documentation, deliverables, and run-books so your team always has the current picture.
Clients reach any Cendien team member directly — there is no call-center layer between you and the people doing the work.
A named escalation path means issues reach the right senior person quickly, without guesswork.
Monthly reporting on service performance and activity keeps you informed and gives leadership clear visibility.
One predictable monthly fee for a defined scope — budget predictability with dedicated people assigned to your account.
A U.S.-based team during business hours, plus 24x7 after-hours coverage so critical issues are never left waiting.
Our service desk runs on Freshdesk with Cendien's own AIOps automation for routing and resolution.
A dedicated team covering your Infor CloudSuite environment, with clear coverage hours and a phased onboarding so there is no service disruption.
Onboarding is phased: we document your environment, set up access and tooling, run parallel coverage and go live on ticket intake — a standard two-week onboarding and a four-week maximum.
Our Infor hub — Lawson, CloudSuite and CSI/SyteLine support from one team.
ViewHow we work with Infor across implementation, upgrades, integration and support.
ViewSpecialized Infor consultants for project and staff-augmentation engagements.
ViewStep-by-step guides for Infor Lawson and CloudSuite — payroll, reporting and operations.
ViewNews and updates on AI agents and intelligent automation for ERP teams.
ViewWe support Infor CloudSuite FSM and HCM, CloudSuite Industrial (SyteLine/CSI), and the surrounding layers — Birst reporting, ION and IPA integrations and ISD.
Tell us about your CloudSuite environment and we will outline a support plan that fits your team and your scope.