Cendien provides PeopleSoft support and managed services — functional and technical support for HCM, Payroll, Financials and Campus Solutions, with PeopleTools upgrades, PUM and image updates, interfaces and query and reporting handled by one dedicated team.
Cendien provides PeopleSoft support and managed services for organizations that run HR, payroll, finance and student systems on PeopleSoft — covering HCM, Payroll, Financials and Campus Solutions, along with PeopleTools upgrades, PUM and image updates, interfaces, and query and reporting. Support is delivered by a dedicated U.S.-based team from our Carrollton, Texas base, with on-site coverage across Dallas–Fort Worth and remote support nationwide.
Functional and technical support across the PeopleSoft suite — from core HR and payroll through to PeopleTools, PUM images and reporting.
Human Capital Management support.
Payroll support.
Financials support.
Campus Solutions support.
PeopleTools upgrade support.
Application and PUM image update support.
Interface support.
Query and reporting support.
One team covering the day-to-day, the projects and the hand-off across your PeopleSoft environment.
Ongoing functional and technical support delivered as a managed service on a fixed monthly fee for a defined scope.
Client-approved consultants, with no substitutions without your consent.
Upgrades and integrations delivered as defined projects.
Documentation and hand-off so your team can operate and maintain the environment.
We support organizations through platform transitions — keeping the legacy system and the new one running in parallel until the change is complete.
Support during a move from Infor Lawson to Workday, carrying operational continuity through the change.
Support during a move from PeopleSoft to Oracle Cloud or another cloud platform.
Supporting the legacy system and the new system side by side until cutover is complete.
Every PeopleSoft engagement runs on the same model as the rest of our managed services: tickets through your established queue, a standing weekly meeting with your Cendien PM, quarterly leadership meetings, a shared SharePoint site, direct access to the whole team, a named escalation path and monthly service reporting — all for a fixed monthly fee.
Work is submitted through the client's established ticket queue, so requests follow your existing process and reporting.
A weekly cadence with your dedicated Cendien Project Manager to review open items, priorities, and progress.
Quarterly sessions with Cendien leadership to review performance, service levels, and the forward roadmap.
A shared site holding all documentation, deliverables, and run-books so your team always has the current picture.
Clients reach any Cendien team member directly — there is no call-center layer between you and the people doing the work.
A named escalation path means issues reach the right senior person quickly, without guesswork.
Monthly reporting on service performance and activity keeps you informed and gives leadership clear visibility.
One predictable monthly fee for a defined scope — budget predictability with dedicated people assigned to your account.
A U.S.-based team during business hours, plus 24x7 after-hours coverage so critical issues are never left waiting.
Our service desk runs on Freshdesk with Cendien's own AIOps automation for routing and resolution.
A dedicated team covering your PeopleSoft environment, with clear coverage hours and a phased onboarding so there is no service disruption.
Onboarding is phased: we document your environment, set up access and tooling, run parallel coverage and go live on ticket intake — a standard two-week onboarding and a four-week maximum.
Our cross-platform AMS model for PeopleSoft, Infor, Workday and Oracle.
ViewFunctional and technical Infor support, patches and Lawson-to-CloudSuite moves.
ViewPost-go-live Workday support across HCM, Payroll, Financials and reporting.
ViewOracle E-Business Suite and Oracle Cloud ERP/HCM functional and technical support.
ViewSpecialized PeopleSoft consultants for project and staff-augmentation engagements.
ViewWe support PeopleSoft HCM, Payroll, Financials and Campus Solutions, along with PeopleTools upgrades, PUM and image updates, interfaces, and query and reporting.
Tell us about your PeopleSoft environment and we will outline a support plan that fits your team and your scope.