Cendien provides Oracle ERP support and managed services — functional and technical support for Oracle E-Business Suite and Oracle Cloud ERP and HCM, with reporting, integrations, upgrades and security and role administration handled by one dedicated team.
Cendien provides Oracle ERP support and managed services for organizations that run finance, HR and reporting on Oracle — covering Oracle E-Business Suite and Oracle Cloud ERP and HCM with functional and technical support, reporting, integrations, upgrades and security and role administration. Work is delivered by a dedicated U.S.-based team from our Carrollton, Texas base, with on-site coverage across Dallas–Fort Worth and remote support nationwide.
Functional and technical support across the Oracle stack — from Oracle E-Business Suite to Oracle Cloud ERP and HCM.
Functional and technical support across Oracle E-Business Suite.
Functional and technical support across Oracle Cloud ERP and Oracle Cloud HCM.
Reporting support for your Oracle environment.
Integration support connecting Oracle to your other systems.
Support for Oracle upgrades.
Security and role administration.
One team covering the day-to-day, the projects and the hand-off across your Oracle environment.
Ongoing functional and technical support delivered as a managed service on a fixed monthly fee for a defined scope.
Client-approved consultants, with no substitutions without your consent.
Upgrades and integrations delivered as defined projects.
Documentation and hand-off so your team can operate and maintain the environment.
We support organizations through platform transitions — keeping the legacy system and the new one running in parallel until the change is complete.
Support during a move from Infor Lawson to Workday, carrying operational continuity through the change.
Support during a move from PeopleSoft to Oracle Cloud or another cloud platform.
Supporting the legacy system and the new system side by side until cutover is complete.
Every Oracle engagement runs on the same model as the rest of our managed services: tickets through your established queue, a standing weekly meeting with your Cendien PM, quarterly leadership meetings, a shared SharePoint site, direct access to the whole team, a named escalation path and monthly service reporting — all for a fixed monthly fee.
Work is submitted through the client's established ticket queue, so requests follow your existing process and reporting.
A weekly cadence with your dedicated Cendien Project Manager to review open items, priorities, and progress.
Quarterly sessions with Cendien leadership to review performance, service levels, and the forward roadmap.
A shared site holding all documentation, deliverables, and run-books so your team always has the current picture.
Clients reach any Cendien team member directly — there is no call-center layer between you and the people doing the work.
A named escalation path means issues reach the right senior person quickly, without guesswork.
Monthly reporting on service performance and activity keeps you informed and gives leadership clear visibility.
One predictable monthly fee for a defined scope — budget predictability with dedicated people assigned to your account.
A U.S.-based team during business hours, plus 24x7 after-hours coverage so critical issues are never left waiting.
Our service desk runs on Freshdesk with Cendien's own AIOps automation for routing and resolution.
A dedicated team covering your Oracle environment, with clear coverage hours and a phased onboarding so there is no service disruption.
Onboarding is phased: we document your environment, set up access and tooling, run parallel coverage and go live on ticket intake — a standard two-week onboarding and a four-week maximum.
Our cross-platform AMS model for Oracle, Infor, Workday and PeopleSoft.
ViewFunctional and technical Infor support, patches and Lawson-to-CloudSuite moves.
ViewPost-go-live Workday support across HCM, Payroll, Financials and reporting.
ViewHCM, Payroll, Financials and Campus Solutions support, PeopleTools and PUM updates.
ViewSpecialized Oracle consultants for project and staff-augmentation engagements.
ViewWe support Oracle E-Business Suite and Oracle Cloud ERP and HCM — with functional and technical support, reporting, integrations, upgrades and security and role administration.
Tell us about your Oracle environment and we will outline a support plan that fits your team and your scope.